Frequently Asked Questions

Below we have answered all of our most frequently asked questions. If you have a question about EVE Lashes that isn't answered below or you're unsure about anything, please get in touch with us via our Contact Us page or by emailing us at info@evelashes.com

 

SHIPPING, RETURNS, & PAYMENTS

Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship. Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.

Please allow 2 – 4 business days (excluding holidays and weekends) for your items to process. New Zealand shipping is 1 - 3 days (rural delivery may be longer) and an additional time frame of 5 – 10 business days for Australian shipments and 10 – 30 business days for an international order to be received.

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened products from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. If you wish to return your order, email us at info@evelashes.com with the subject line “ORDER RETURN” and indicate your Order # in the contents of the message.

 

ABOUT EVE LASHES

Our lashes are cruelty-free. What does this mean? It means our lashes are only created with synthetic blended fibres or sterilized human hair.  No product is created by or tested on animals.

We do not use any animal or animal by-products. Our lashes are made from either 100% synthetic fibres or 100% human hair. 

  • We offer high-quality lashes that compliment ALL eye shapes.
  • We pride ourselves on staying innovative, constantly designing new lash styles and accessories while staying timeless.
  • We only use the highest quality materials for our lashes. Our fibres are made in Korea.
  • We try our best to be as eco-conscious as possible. Our packaging is eco-friendly. Meaning we use less plastic than other lash companies, EVE Lashes is proud to be an environmentally conscious business that is always striving to become greener.